What you will be doing:
Hubble is experiencing rapid growth, and our Customer Success team is leading the charge—partnering with a diverse range of organisations, from multinational conglomerates to large government agencies. We are a high-performing, collaborative team dedicated to delivering software solutions in a space driven by digital innovation. Internally, our team has a culture of helpfulness and a bias toward action. Externally, we are highly professional and competent partners, empowering our customers with the software they need to succeed in the built environment.
Our ideal candidate is detail-oriented, able to drive technical solutions in collaboration with customers, and capable of building lasting relationships within customer organisations.
Job Description:
- Drive Technical Solutions – Leverage your expertise in the software space to collaborate with clients on technical solutions, proposing both short-term workarounds and long-term product deliverables. Be able to own feature requests, bugs and customized builds
- Own Customer Relationships – Manage the end-to-end customer journey, from implementation and onboarding to continuous product adoption across multiple departments, stakeholders, and business users. This includes providing first-level technical support where necessary.
- Technical Project Management – Oversee large-scale software customization projects, coordinating between product managers, engineers, and external customer teams to ensure successful outcomes.
- Improve our Product – Act as the voice of the customer within Hubble, gathering feedback and advocating for feature enhancements to be incorporated into the product roadmap.
- Foster Strategic Relationships – Build and nurture relationships with senior customer stakeholders, identifying opportunities for cross-sells, up-sells, and new business growth.
- Lead Renewals & Growth – Drive enterprise subscription renewals, cross-sells, up-sells, expansion bookings, and overall account growth.
- Be the Escalation Point – Serve as a dedicated contact for customers, addressing both software and non-software concerns with urgency and efficiency.
- Enhance Operational Excellence – Lead initiatives to improve product delivery, optimize internal processes, and enhance the overall customer experience.
- Track & Manage Performance – Maintain a structured approach to portfolio management using project management tools, dashboards, and data-driven insights to monitor portfolio success.
- Drive Technical Solutions – Leverage your expertise in the software space to collaborate with clients on technical solutions, proposing both short-term workarounds and long-term product deliverables. Be able to own feature requests, bugs and customized builds
- Own Customer Relationships – Manage the end-to-end customer journey, from implementation and onboarding to continuous product adoption across multiple departments, stakeholders, and business users. This includes providing first-level technical support where necessary.
- Technical Project Management – Oversee large-scale software customization projects, coordinating between product managers, engineers, and external customer teams to ensure successful outcomes.
- Improve our Product – Act as the voice of the customer within Hubble, gathering feedback and advocating for feature enhancements to be incorporated into the product roadmap.
- Foster Strategic Relationships – Build and nurture relationships with senior customer stakeholders, identifying opportunities for cross-sells, up-sells, and new business growth.
- Lead Renewals & Growth – Drive enterprise subscription renewals, cross-sells, up-sells, expansion bookings, and overall account growth.
- Be the Escalation Point – Serve as a dedicated contact for customers, addressing both software and non-software concerns with urgency and efficiency.
- Enhance Operational Excellence – Lead initiatives to improve product delivery, optimize internal processes, and enhance the overall customer experience.
- Track & Manage Performance – Maintain a structured approach to portfolio management using project management tools, dashboards, and data-driven insights to monitor portfolio success.
What we need from you:
- Minimum 5 years’ experience in Customer Success, Engineering Management, Technical Project Management, Product Management, SaaS Operations, Enterprise Solution delivery roles
- Bachelor's degree
- B2B software experience is preferred / Project Management experience is a plus
- Technical background is a plus
- Proven track record of working in a customer facing role, in a fast-paced environment
- Ability to manage influence through persuasion, negotiation, and consensus building
- Strong customer service and troubleshooting/problem solving skills.
- Strong team, networking and relationship building skills.
- Highly organized, structured and detailed oriented
- Good communicator: able to draw analogies, distill complex situations into simple concepts.
- A strong sense of urgency and prioritization
- Solid presentation skills; ability to present and discuss strategies and technical information in a manner that builds rapport, able to persuade others, and help customers gain understanding
What Hubble will give you:
Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.
Who will you be working with:
- Purpose driven
- Hungry, ambitious, and self-motivated
- Meritocratic, results/performance > age/bureaucracy
- Resourceful, independent, chart our own destiny
- Determined, perseverance, and hard working
- Creative, innovative, out of the box
Yes, the above is everyone of us at Hubble.
Visit us at hubble.build to learn more for #bettercitiesoftomorrow